Shipping & Returns
Мany flies are made to order. Please choose from the images below. However, if a pattern you require is not in the gallery, simply email me to request it and I’ll do my best to make it! Lead times are between one & three weeks. Small orders can be done quicker for last minute requests.
Paypal or Payoneer payment
Make an order, I will write you a letter when the flies are ready and add the bill
Shipping rates below are only indicative. The actual shipping rates will be shown at checkout.
Shipping Rates / Free Shipping (amounts in EUR)
Estimated Delivery Times (in working days)
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IMPORTANT NOTES
Please note that shipments outside EU zone may be subject to customs clearance and additional fees. Please check with your local custom office what custom procedures/rules apply in you country.
Cash on Delivery (COD) is available in Serbia. No additional fee is charged if you decided for COD.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Delivery times are summarized on top of this page. Delivery times in the table above are estimates only and may vary in certain circumstances.
All flies can be bought. you place an order, wait for a return letter. some flies need to be made over a period of time from 2 days to 3 weeks. no minimum order quantity.
Shipping complaint procedures
In rare unfortunate event when the package get lost during transit, the complaint procedure is initiated, which may take some time. The speed of the process is beyond our control, and is dependent on the policies and procedures of the courier company or postal service that was used to deliver the package.
If you have used a courier service (such as GLS), the complaint procedure may take up to 1 month. If you have used the post, the complaint procedure may take 1-2 months. During this time, the courier company or postal service will be conducting an investigation into the whereabouts of your package.
We understand that this may be a frustrating process, but please know that we will do everything we can to assist throughout the investigation. We will work closely with the courier company or postal service to ensure that your complaint is resolved as quickly as possible.
Cancellation Rights / Returns Policy
If you aren't completely satisfied with your purchase, you may return it for a full refund within 14 days as long as it's in sellable condition (unused, clean, undamaged, all packaging intact. Basically just how you received it). Proof of purchase is required for all returns, so please include a copy of your original invoice. If a product is returned in unsellable condition we will ship the product back to the customer.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
If you cancel the order, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. We may withhold reimbursement until we have received the goods back.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. Customer is responsible for return postage costs. We recommend you use a traceable delivery solution as we cannot be held responsible for non-arrival of goods.
The right to cancel does not exist for contracts for the supply of goods that are made to the consumer’s specifications, i.e. non- prefabricated goods made on the basis of an individual choice of or decision by the consumer or are clearly personalized, ie. custom made fishing flies.